Shipping policy

Shipping Policy

At Poppy and Peonies, we are committed to delivering your orders promptly and safely. Please review our shipping guidelines below.

Shipping Timeline

We process and ship all orders within 7-15 business days. Orders are dispatched from our facility and tracked every step of the way. Business days exclude weekends and public holidays.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. You will see the exact shipping cost and estimated delivery date at checkout before completing your purchase.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey. We recommend checking your tracking information regularly for updates.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are determined by your local customs authority and are not included in our shipping costs.

Delivery Delays

While we strive for timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may occasionally cause delays. We will keep you updated if any delays occur. In case of significant delays, please contact us at supportpoppyandpeonies@gmail.com for assistance.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us immediately at supportpoppyandpeonies@gmail.com with photographic evidence. We will work with the carrier to resolve the issue.